---
title: "I installed something · urlert"
description: "What you installed may be able to see what you type. These steps cut it off, most urgent first."
url: https://www.urlert.com/recover/installed
mcp: https://www.urlert.com/mcp
---

[URLert home](https://www.urlert.com/index.md)

[About (opens in a new tab)](https://www.urlert.com/about.md) [Sign in](https://www.urlert.com/login.md)

**0 of 7 done** Steps done: 0% Next: Disconnect from the internet.

[All “I already did it” guides](https://www.urlert.com/recover.md)

# I installed something

What you installed may be able to see what you type. These steps cut it off, most urgent first.

1. ### Disconnect from the internet.

   Turn off Wi-Fi and mobile data, or unplug the internet cable. Phone calls still work. Reading this on that device? Read all the steps first, or open them on another device.

   Done: false
2. ### Delete what you installed.

   On a phone, remove the app; on a computer, uninstall the program. Remote-access apps like AnyDesk or TeamViewer count too. Won't delete? Keep it offline and have it checked.

   Done: false
3. ### Call your bank now.

   Use the number on your card. Tell them someone could see or use your phone or computer, and ask them to lock your online banking and watch for payments you didn't make.

   Done: false
4. ### Work account or work device?

   Tell IT now: they can lock it and check what was reached.

   Done: false
5. ### Change your passwords, your email first.

   Whoever got in may have seen what you typed. Use another phone or computer if you have one; if not, wait until it's been checked or reset.

   Done: false
6. ### Have the device checked.

   Ask someone you trust, or a repair shop, to check it before you use it for banking again. If they can't be sure it's clean, they can reset it to how it came from the shop.

   Done: false
7. ### Report it.

   Report it to your police or your country's fraud reporting service, even if you lost nothing. Reports help stop the same scam reaching others. Add your screenshot of the message, if you took one.

   [In the US: ReportFraud.​ftc.​gov (the FTC's website, opens in a new tab)](https://reportfraud.ftc.gov/)

   Done: false

#### Your progress

0 of 7 done

Steps done: 0%

Next1\. Disconnect from the internet.

#### Who to contact

- **Your bank** The number on your card
- **Your IT team**
- **Your police or fraud reporting service** In the US: ReportFraud.​ftc.​gov

Never a number from the message.

#### Keep as proof

Before you delete anything: a screenshot of the message, the number or name it came from, and any receipts.

## From now on

- ### Watch for the next message or call.

  Scammers often come back with a more convincing one, sometimes pretending to be your bank or the police. Check it here before you act.

[URLert home](https://www.urlert.com/index.md)

[About(opens in a new tab)](https://www.urlert.com/about.md) · [How we decide](https://www.urlert.com/how.md) · [Privacy](https://www.urlert.com/privacy.md) · [Terms](https://www.urlert.com/terms.md) · [For developers](https://www.urlert.com/developers.md) · [AI assistants](https://www.urlert.com/assistants.md)