kb.help presents itself as a knowledge base, focusing on help center. kb.help is a service domain provided by KnowledgeBase.ai for hosting customer-facing support portals. It allows organizations to build searchable databases of articles, guides, and FAQs to facilitate self-service customer support. It claims to be operated by KnowledgeBase, a subsidiary of Text S.A..
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This domain has limited reputation data. Combined with these capabilities, exercise caution.
kb.help hosts documents and pages shared via links. Because the domain is trusted, links pass through email spam filters easily. Attackers exploit this to host fake invoices, login pages, or malware download prompts.
kb.help hosts content created by its users, not the platform operator. Individual posts, profiles, or pages may contain scams, misinformation, or phishing attempts that the platform hasn't yet detected or removed.
kb.help allows users to create custom addresses like "anything.kb.help". An address like "paypal-secure.kb.help" may look official but is actually controlled by whoever registered that subdomain—not KnowledgeBase.
Remember: Exercise caution when interacting with this domain. Verify all content independently.
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{
"domain": "kb.help",
"confidence": "high",
"category": {
"purpose": "knowledge_base",
"specialization": "Help Center Platform"
},
"identity": {
"headline": "Hosted help center and customer support documentation platform",
"summary": "kb.help is a service domain provided by KnowledgeBase.ai for hosting customer-facing support portals. It allows organizations to build searchable databases of articles, guides, and FAQs to facilitate self-service customer support.",
"operator": "KnowledgeBase",
"parent_entity": "Text S.A.",
"topics": [
"customer service",
"knowledge base",
"SaaS",
"documentation",
"help desk"
]
},
"functions": {
"is_ugc_platform": true,
"is_file_host": false,
"is_url_shortener": false,
"is_public_idp": false,
"is_crypto_platform": false,
"allows_user_subdomains": true,
"is_form_builder": false,
"is_document_host": true
},
"facts": {
"registered_date": null,
"rank": 375815,
"hosting_provider": "AMAZON-02"
}
}