tawk.to operates primarily as a productivity suite, focusing on live chat & help desk. Tawk.to provides a free live chat application that enables businesses to monitor website visitors and engage with them in real-time. It offers a comprehensive customer service solution including a help desk, knowledge base, and CRM features. It is operated by tawk.to.
Beyond its core function, the ecosystem extends into knowledge bases, providing a broader range of services.
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tawk.to is a well-established platform operated by tawk.to. Top 10,000 global website, 13 years old, high traffic. Standard web safety practices apply.
While tawk.to is an established platform, these capabilities require extra vigilance.
tawk.to allows users to create custom addresses like "anything.tawk.to". An address like "paypal-secure.tawk.to" may look official but is actually controlled by whoever registered that subdomain—not tawk.to.
Remember: The platform itself is established, but even established platforms can be abused.
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{
"domain": "tawk.to",
"state": "developed",
"stability": "permanent",
"confidence": "high",
"category": {
"purpose": "productivity_suite",
"specialization": "Live Chat & Help Desk",
"secondary_purposes": [
"knowledge_base"
]
},
"identity": {
"headline": "Free live chat, messaging, and customer service platform",
"summary": "Tawk.to provides a free live chat application that enables businesses to monitor website visitors and engage with them in real-time. It offers a comprehensive customer service solution including a help desk, knowledge base, and CRM features.",
"operator": "tawk.to",
"parent_entity": null,
"topics": [
"live chat",
"customer service",
"help desk",
"customer support",
"business tools"
]
},
"functions": {
"is_ugc_platform": false,
"is_file_host": false,
"is_url_shortener": false,
"is_public_idp": false,
"is_crypto_platform": false,
"allows_user_subdomains": true,
"is_form_builder": false,
"is_document_host": false
},
"facts": {
"created_at": "2012-07-11",
"rank": 1787,
"hosting_provider": "CLOUDFLARENET"
}
}