freshdesk.com operates primarily as a productivity suite, focusing on customer support software. Freshdesk is a cloud-based customer support software that helps businesses manage customer inquiries and support tickets. It provides tools for ticketing, automation, and self-service knowledge bases to streamline customer service operations. It is operated by Freshworks Inc., a subsidiary of Freshworks Inc..
Beyond its core function, the ecosystem extends into corporate websites, providing a broader range of services.
customer supporthelp desksaascrmit service management
Well Established
freshdesk.com is a well-established platform operated by Freshworks Inc.. Top 10,000 global website, 21 years old, high traffic. Standard web safety practices apply.
Top 10,000 global website21 years oldhigh traffic
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Developer API
Integrate Domain Intelligence
Access this classification data programmatically via our API.
GET /api/v1/classify?domain=freshdesk.com
{
"domain": "freshdesk.com",
"state": "developed",
"stability": "permanent",
"confidence": "high",
"category": {
"purpose": "productivity_suite",
"specialization": "Customer Support Software",
"secondary_purposes": [
"corporate_website"
]
},
"identity": {
"headline": "Cloud-based customer support and help desk software",
"summary": "Freshdesk is a cloud-based customer support software that helps businesses manage customer inquiries and support tickets. It provides tools for ticketing, automation, and self-service knowledge bases to streamline customer service operations.",
"operator": "Freshworks Inc.",
"parent_entity": "Freshworks Inc.",
"topics": [
"customer support",
"help desk",
"saas",
"crm",
"it service management"
]
},
"functions": {
"is_ugc_platform": false,
"is_file_host": false,
"is_url_shortener": false,
"is_public_idp": false,
"is_crypto_platform": false,
"allows_user_subdomains": false,
"is_form_builder": false,
"is_document_host": false
},
"facts": {
"created_at": "2004-05-11",
"rank": 3359,
"hosting_provider": "AMAZON-02"
}
}