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Scam guides

How common scams work, how to spot one, and what to do. Pick the one that sounds like your message.

How scams pretend

Names, numbers and logos can all be copied. How to check who's really writing to you.

Already clicked, paid or replied? See what to do now.

Bills, fines and prizes

Parcel, toll and tax feesA text says you owe a small fee: a parcel held, an unpaid toll, a fine or tax due.
Fake invoices and changed bank detailsA bill you don't recognise, or a supplier, landlord or lawyer whose bank details have “changed”.
Prizes and refundsMoney that's yours, once you pay a fee or share your bank details.
Threats and blackmail emailsAn email that says it has your password or a video of you, and wants money.

Your bank, accounts and ID

Shopping, selling, jobs and investing

Your phone, computer and AI assistant

Messages from someone you know, or a stranger

Not sure which one it is?

Check the message itself. We'll tell you what it is and what to do.

Check a message