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Crypto wallets

A link that asks you to connect your wallet, sign or approve something, or type your recovery phrase. Approving can empty your wallet. How to tell, and what to do.

A post or a message

Airdrop live! Eligible wallets can claim 1,200 tokens. Connect your wallet: https://claim-airdrop.example

What it looks like

A post or a message

Airdrop live! Eligible wallets can claim 1,200 tokens. Connect your wallet: https://claim-airdrop.example

An email

From to me

MetaMask: Your wallet will be suspended. Verify your recovery phrase: https://metamask-verify.example

A message from “support”, after you asked for help in a public chat

I'm from the wallet's support team. Share your screen and I'll fix your stuck transaction.

Examples. The names and amounts change; the shape doesn't.

How to spot one

  1. Anyone who asks for your recovery phrase (the secret words). With it, they can empty the wallet. No real company asks for it.

  2. A claim, an airdrop or a mint that needs you to connect and sign. Approving can give them permission to take your tokens.

  3. “Support” that contacts you first.

  4. A countdown: ends in minutes, only the first 500 wallets.

  5. A wallet app or browser add-on from a link, not from your phone's app store or the wallet's own website.

What to do

  1. Don't connect your wallet or sign anything from a link in a message. Approving or signing can empty your wallet.

  2. Never type your recovery phrase into a website.

  3. Go to a project through its official website, found yourself, not through a link someone sent.

  4. Still not sure? Check the message. We open its link on a phone and a computer, not yours, and tell you what it is.

Already connected, approved, or typed your recovery phrase?

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